Account manager

Utrecht, 40 hours per week


Currently we are looking for an account manager to create long-term, trusting relationships with agency partners and customers and to serve as our main point of contact.

You will oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities. You have a passion for helping others and a drive for making customers happy as it is our primary goal to provide excellent customer service and ensure high customer retention.

What you will do

  • Establishing good relationships with clients, agency partners and your colleagues.
  • Managing client expectations and regularly updating key stakeholders on project status.
  • Operating as the lead point of contact for clients and partners.
  • Handle inquiries and requests from customers and address their needs
  • Identify upsell, cross-sell and renewal opportunities.
  • Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients
  • Close cooperation with Product Development to improve the product as well as the entire customer experience.
  • Develop trusted advisor relationships with key accounts and partners.
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
  • Forecast and track key account metrics (e.g. quarterly sales result

Who you are

  • You have proven professional experience in a sales or customer service role
  • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
  • Experience with CRM software (e.g. Salesforce, Pipedrive or HubSpot) and MS Office.
  • Excellent listening, negotiation and presentation abilities
  • Strong verbal and written communication skills
  • Bachelor’s degree in marketing, business administration, sales, or relevant field
  • You are open, direct, deadline-driven and have a positive attitude.
  • You are a native Dutch speaker and are comfortable communicating in English.

What we offer

  • An informal, casual and friendly environment without bureaucracy.
  • A good salary matching your experience.
  • Profit sharing (13th month or more).
  • A solid pension plan.
  • Pool car with the possibility of a company car.
  • Travel expense allowance or NS Business Card.
  • This position may require occasional travel.
  • Lunch- and other expense allowance.
  • A study budget, you can learn at our expense.
  • 25 holidays or more if you need them.
  • The most memorable company trips and events.
  • The best laptop.
  • Mobile phone subscription.
  • Prospect of a permanent contract.
  • Flexible working hours.

Excited or curious?

You can apply via

If you have any questions, don’t hesitate to contact Suze or Harm. Regardless of your exact experience and qualifications we will be happy to hear from you!