vacancy

Account manager

Utrecht, 40 hours per week

Summary

Currently we are looking for an account manager to create long-term, trusting relationships with agency partners and customers and to serve as our main point of contact.

You will oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities. You have a passion for helping others and a drive for making customers happy as it is our primary goal to provide excellent customer service and ensure high customer retention.

What you will do

  • Establishing good relationships with clients, agency partners and your colleagues.
  • Managing client expectations and regularly updating key stakeholders on project status.
  • Operating as the lead point of contact for clients and partners.
  • Handle inquiries and requests from customers and address their needs
  • Identify upsell, cross-sell and renewal opportunities.
  • Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients
  • Close cooperation with Product Development to improve the product as well as the entire customer experience.
  • Develop trusted advisor relationships with key accounts and partners.
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
  • Forecast and track key account metrics (e.g. quarterly sales result

Who you are

  • You have proven professional experience in a sales or customer service role
  • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
  • Experience with CRM software (e.g. Salesforce, Pipedrive or HubSpot) and MS Office.
  • Excellent listening, negotiation and presentation abilities
  • Strong verbal and written communication skills
  • Bachelor’s degree in marketing, business administration, sales, or relevant field
  • You are open, direct, deadline-driven and have a positive attitude.
  • You are a native Dutch speaker and are comfortable communicating in English.

What we offer

  • An informal, casual and friendly environment without bureaucracy.
  • A good salary matching your experience.
  • Profit sharing (13th month or more).
  • A solid pension plan.
  • Pool car with the possibility of a company car.
  • Travel expense allowance or NS Business Card.
  • This position may require occasional travel.
  • Lunch- and other expense allowance.
  • A study budget, you can learn at our expense.
  • 25 holidays or more if you need them.
  • The most memorable company trips and events.
  • The best laptop.
  • Mobile phone subscription.
  • Prospect of a permanent contract.
  • Flexible working hours.

Excited or curious?

You can apply via hello@code-cube.io.

If you have any questions, don’t hesitate to contact Suze or Harm. Regardless of your exact experience and qualifications we will be happy to hear from you!