Account manager

About the job

Currently we are looking for an account manager to create long-term, trusting relationships with agency partners and customers and to serve as our main point of contact.

You will oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities. You have a passion for helping others and a drive for making customers happy as it is our primary goal to provide excellent customer service and ensure high customer retention.

What you will do

• Establishing good relationships with clients, agency partners and your colleagues.
• Managing client expectations and regularly updating key stakeholders on project status.
• Operating as the lead point of contact for clients and partners.
• Handle inquiries and requests from customers and address their needs
• Identify upsell, cross-sell and renewal opportunities.
• Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients
• Close cooperation with Product Development to improve the product as well as the entire customer experience.
• Develop trusted advisor relationships with key accounts and partners.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Forecast and track key account metrics (e.g. quarterly sales result

Who you are

• You have proven professional experience in a sales or customer service role
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Experience with CRM software (e.g. Salesforce, Pipedrive or HubSpot) and MS Office.
• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication skills
• Bachelor’s degree in marketing, business administration, sales, or relevant field
• You are open, direct, deadline-driven and have a positive attitude.
• You are a native Dutch speaker and are comfortable communicating in English.

What we offer

• An informal, casual and friendly environment without bureaucracy.
• A good salary matching your experience.
• Travel expense allowance or NS Business Card.
• This position may require occasional travel.
• Lunch- and other expense allowance.
• A study budget, you can learn at our expense.
• 25 holidays or more if you need them.
• The most memorable company trips and events.
• The best laptop.
• Mobile phone subscription.
• Prospect of a permanent contract.
• Flexible working hours.

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